Refund & Cancellation Policy

This policy is issued by Kira Intrilogy, a sole proprietorship of Komal Sonara, registered office at 7/B, RamNagar Society, Near Old Railway Crossing, Maninagar, Ahmedabad, Gujarat – 380008, GSTIN 24ARRPP2147D2ZR (the “Company”) — the merchant of record for every pass sold on this Site and the entity that processes any refund due under this policy.

1. All sales are final

Passes for Night Zero events are non-refundable and non-cancellable once payment has been successfully captured, regardless of reason, including but not limited to a change of mind, inability to attend, travel disruption, or duplicate purchase by mistake. This reflects the limited, date-specific inventory nature of event passes.

2. No transfers after QR generation

Passes are issued in the attendee names provided at checkout and are non-transferable once the entry QR code has been generated (approximately 1 day before the event). We are unable to reassign a pass to a different attendee, date, or event after this point.

3. Failed or duplicate payments

If an amount is debited from your account but no booking confirmation is received, or you were charged more than once for the same booking due to a technical error, contact us via the Contact page with your payment reference. We will investigate and, where a genuine duplicate or failed-but-charged transaction is confirmed, initiate a refund of the erroneous amount to the original payment method within 7–10 business days.

4. Event cancellation or rescheduling by the organiser

If the Company cancels an event outright (and does not offer a rescheduled date you can attend), you will be entitled to a full refund of the amount paid, processed to your original payment method within 10–15 business days of the cancellation being announced. If an event is rescheduled, your existing pass will remain valid for the new date; if you cannot attend the new date, you may request a refund within 7 days of the reschedule announcement.

5. Refusal or removal of entry

No refund is due if entry is refused or an attendee is removed from the venue due to a breach of our Terms & Conditions (e.g. invalid ID, intoxication, disruptive behaviour, or an invalid/already-used QR code).

6. How refunds are processed

Where a refund is due under this policy, it is processed via Razorpay to the original payment instrument used at checkout. Actual credit timelines beyond our processing window depend on your bank or card network and are outside our control.

7. Contact for refund queries

For any payment or refund-related query, reach us via the Contact page or email support@nightzero.in with your booking reference.